Sportex Privacy Policy —
Your Data Is Safe With Us

Sportex (sportex.ws) places the highest priority on protecting its users' privacy. This Privacy Policy explains what information is collected while you use the Sportex platform, why it is collected, and how it is kept secure.

This Privacy Policy applies to the Sportex website, mobile application, and all associated digital services. By creating an account or using the platform, you are considered to have accepted this Privacy Policy.

Sportex follows international data protection standards and applies GDPR-compliant policies. Local data protection regulations are also observed for users in Bangladesh.

Sportex collects two types of information — what you provide directly, and what is gathered automatically as you use the platform.

Sportex collects only the information that is necessary. No unnecessary or excessive personal data is requested. Additional ID documents may be required during KYC verification.

Sportex uses your information for the specific purposes listed below. Each purpose is clearly defined, and your data will not be used beyond these:

• Account Management: To create, verify, and maintain your account.
• Payment Processing: To securely process deposit and withdrawal transactions.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Customer Support: To resolve your issues quickly and effectively.
• Product development: To analyze usage patterns and improve your experience on the platform.
• Legal Obligations: To comply with applicable laws and regulatory requirements.
• Personalized experience: To show you relevant offers and content based on your preferences (subject to your consent).

Sportex may share data with specific third parties in limited circumstances. The situations in which data may be shared, and with whom, are clearly outlined below:

• Payment Provider: Payment providers such as bKash, Nagad, and Rocket receive only the minimum information necessary to process transactions.
• KYC Partners: Required information may be shared with authorized verification agencies for identity verification purposes.
• Legal Authorities: Data may be disclosed to the relevant authorities when required by a court order or legal obligation.
• Cloud Service Provider: Secure, approved cloud services are used for data storage.

In the event of a corporate change at Sportex — such as a merger or acquisition — user data may be transferred to the new entity with full privacy protections in place. Users will be informed in advance.

Sportex uses industry-leading technology and practices to keep your data secure. The core components of our security framework are:

• SSL/TLS Encryption: All communications between your browser and Sportex servers are secured with 256-bit SSL.
• Data Encryption at Rest: All sensitive data stored on our servers is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): Two-factor authentication is available to secure your account.
• Firewall & DDoS Protection: Robust server-level firewalls and intrusion prevention systems are in place.
• Regular Security Testing: Independent cybersecurity experts conduct regular audits of Sportex systems.
• Staff Training: All Sportex staff receive regular training on data protection.
• Access Control: Only authorized personnel can access individual user data.

In the event of a security breach, Sportex will notify affected users within 72 hours as required by law and take all necessary action.

Sportex uses cookies and similar technologies (such as local storage and session storage) on its website and app. Cookies help ensure platform functionality and personalize your experience.

You can disable non-essential cookies at any time through your browser settings. Note that doing so may limit certain features on the platform.

Under Sportex's Privacy Policy, you have the following rights — all of which can be exercised completely free of charge:

• Right to Access: You can request to see what personal information Sportex holds about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: You may object to certain uses of your data.
• Data Portability: You can request a copy of your data in a readable format.
• Withdrawal of Consent: You can opt out of marketing communications at any time.

Certain data may not be eligible for deletion due to legal obligations. For example, financial transaction records must be retained for a specified period as required by regulatory authorities.

Sportex does not retain data beyond what is necessary. Retention periods for different types of information are outlined below:

• Account Information: For as long as your account remains active. After account closure, data is retained for up to 5 years as required by law.
• Financial Transaction Records: 5–7 years, as required by regulatory authorities.
• KYC Documents: Up to 5 years after account closure.
• Customer Support Contact: 2 years after resolution.
• Cookie & Analytics Data: Up to 1 year.
• Marketing Preferences: Records are retained even after opt-out to prevent accidental re-contact.

Once the designated retention period has passed, Sportex automatically deletes or anonymizes your data.

Sportex is strictly for users aged 18 and above. Sportex does not knowingly collect information from anyone under the age of 18.

Age verification is mandatory at registration. If Sportex becomes aware that data has been collected from a minor, the account will be closed and the data deleted immediately.

Sportex may update this Privacy Policy when necessary. For any changes:

• The date of any changes will be updated at the top of this page.
• You will be notified at your registered email address whenever significant changes are made.
• You will be notified at least 14 days before any major changes take effect.
• When you log in to the platform, you will be asked to confirm your acceptance of the new policy.

If you object to the updated policy, you may request to close your account. Continued use of the platform after any changes will be considered acceptance of the new policy.

For any questions, complaints, or requests regarding this Privacy Policy, please contact the Sportex data protection team:

• Email: support@sportex.ws
• Subject: Email us with the subject "Privacy Request"
• Response time: Within a maximum of 30 business days